Privacy Policy

Effective Date: June 18, 2026

This Privacy Policy explains how Guangzhou Senvipaw Pet Products Co., Ltd. (“Senvipaw,” “Company,” “we,” “us,” or “our”) collects, uses, stores, protects, and discloses personal information when you visit our website https://www.olive-leopard-244184.hostingersite.com, submit an inquiry, request a quotation, communicate with us, or use any related online services operated by us (collectively, the “Site”).

By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

1. Information We Collect

We may collect the following types of personal information.

1.1 Information You Provide to Us

When you request a quotation, submit an inquiry, contact us, subscribe to our newsletter, or otherwise communicate with us, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment-related information
  • Company name, if applicable
  • Messages, inquiries, reviews, or other content you submit to us

Payment information may be processed by third-party payment service providers. We do not intentionally store complete credit card numbers on our own servers.

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone
  • Pages or products viewed
  • Referring websites or search terms
  • Date and time of visit
  • Cookies and similar tracking technologies
  • Information about how you interact with the Site

This information helps us operate the Site, improve user experience, analyze website performance, prevent fraud, and protect the security of our services.

1.3 Information from Third Parties

We may receive information from third-party service providers, including payment processors, logistics providers, analytics providers, advertising platforms, customer service tools, and e-commerce platform providers, where permitted by applicable law.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process, confirm, fulfill, and deliver orders
  • To provide customer service and respond to inquiries
  • To communicate with you regarding quotations, orders, shipping, returns, refunds, and service updates
  • To send promotional emails, newsletters, offers, or product updates where permitted
  • To improve your browsing experience and provide relevant information and services
  • To improve our website, products, services, and marketing
  • To detect, prevent, and address fraud, unauthorized transactions, security issues, or technical problems
  • To comply with legal, tax, accounting, customs, regulatory, and law enforcement requirements
  • To protect our rights, property, safety, customers, and business interests

We do not sell your personal information in the ordinary sense of exchanging it for money.

3. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve the Site.

Cookies may be used to:

  • Remember your preferences
  • Understand website traffic and user behavior
  • Improve website functionality
  • Measure the performance of advertising and marketing campaigns
  • Help prevent fraud and abuse

Some cookies are necessary for the Site to function properly. Other cookies may be used for analytics or advertising purposes.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

4. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you emails regarding new products, promotions, special offers, surveys, or company updates.

You may opt out of marketing emails at any time by clicking the “unsubscribe” link contained in our emails or by contacting us directly.

Even if you opt out of marketing emails, we may still send you non-promotional communications, such as quotation updates, order confirmations, shipping notices, payment notifications, account notices, or customer service communications.

5. How We Share Your Information

We may share your personal information with trusted third parties only when necessary for legitimate business, operational, legal, or compliance purposes.

These third parties may include:

  • E-commerce platform providers
  • Payment processors
  • Shipping and logistics providers
  • Warehousing and fulfillment partners
  • IT and website hosting providers
  • Customer service tools
  • Email and marketing service providers
  • Analytics providers
  • Advertising platforms
  • Professional advisers, including lawyers, accountants, auditors, or insurers
  • Government authorities, regulators, courts, or law enforcement agencies where required by law

Third-party service providers are permitted to use your personal information only as necessary to provide services to us or as otherwise permitted by law.

6. International Data Transfers

Because we operate internationally, your personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence, including China and other jurisdictions where our service providers operate.

Where required by applicable law, we will take reasonable measures to protect your personal information when it is transferred internationally.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Completing transactions and providing services
  • Maintaining business and accounting records
  • Resolving disputes
  • Preventing fraud and abuse
  • Complying with tax, customs, legal, and regulatory obligations
  • Enforcing our agreements and policies

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request a copy of your personal information in a portable format
  • Opt out of certain marketing communications

To exercise your rights, please contact us using the contact information below. We may need to verify your identity before responding to your request.

10. California and Other U.S. Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding access, deletion, correction, portability, and certain opt-out rights.

We do not knowingly sell personal information for monetary consideration. If certain advertising or analytics activities are considered a “sale” or “sharing” under applicable privacy laws, you may contact us to request applicable opt-out options.

11. European Economic Area, United Kingdom, and Swiss Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information based on one or more legal bases, including:

  • Performance of a contract, such as processing quotations, sample requests, orders, and deliveries
  • Your consent, such as for marketing emails
  • Compliance with legal obligations
  • Our legitimate business interests, including improving services, preventing fraud, and securing the Site

You may also have the right to lodge a complaint with your local data protection authority.

12. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

13. Third-Party Links

The Site may contain links to third-party websites, platforms, or services that are not owned or controlled by us.

We are not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals. Because there is currently no uniform industry standard for responding to such signals, our Site may not respond to “Do Not Track” browser settings.

15. Legal Disclosure

We may disclose personal information if required or permitted by law, including when we believe in good faith that disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or government requests
  • Protect our rights, property, safety, customers, or business
  • Investigate fraud, security issues, or unauthorized activity
  • Enforce our terms, policies, or agreements
  • Respond to disputes, claims, or legal proceedings

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we make changes, we will update the Effective Date at the top of this page.

Your continued use of the Site after any changes means that you accept the updated Privacy Policy.

17. Contact Us

Guangzhou Senvipaw Pet Products Co., Ltd.

Email: info@olive-leopard-244184.hostingersite.com

Website: https://www.olive-leopard-244184.hostingersite.com

Address: Guangzhou, Guangdong, China